Returns & Exchanges

60-Day Money-Back Guarantee

We stand behind the NeckReset Pro™ with a full 60-day money-back guarantee. If you don't feel a measurable improvement in your neck pain, stiffness, or headaches within 60 days of receiving your order, we will issue a complete refund — no questions asked, no return shipping required.

How to Request a Return

To initiate a return or exchange, please contact our support team within 60 days of your delivery date:

• Email: support@neckresetpro.com
• Response time: Within 24 business hours

Please include your order number and the reason for your return. Our team will guide you through the next steps.

Refund Process

Once your return request is approved:

• Refunds are processed within 3–5 business days
• The amount will be credited back to your original payment method
• You will receive a confirmation email when the refund is issued

Exchanges

If you received a defective or damaged unit, we will send a replacement free of charge. Simply email us with a photo of the issue and your order number. No need to return the original item.

Non-Returnable Items

• Items returned after 60 days from delivery
• Items showing signs of misuse or intentional damage

2-Year Warranty

All NeckReset Pro™ units are covered by a 2-year manufacturer warranty against defects in materials and workmanship. Warranty claims can be submitted any time within the warranty period by emailing support@neckresetpro.com.